Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. Outline: Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Three: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Business Cards Effectively Remembering Names Module Four: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Five: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Six: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Seven: Business Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Eight: Telephone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell phone Do’s and Don’ts Module Nine: The Written Letter Thank You Notes Formal Letters Informal Letters Module Ten: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Eleven: International Etiquette General Rules Important Points Preparation Tips Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations For more information about this course, kindly contact us at: [email protected](link sends e-mail) Duration Four Days