Certified Quality Auditor - CQA Exam Preparation Course. Course Outline Part 1: Auditing Fundamentals Basic Terms and Concepts Purpose of Audits Types of Quality Audits Audit Criteria Roles and Responsibilities of Audit Participants Ethical, Legal, and Professional Issues Part 2: Audit Process Audit Preparation and Planning Audit Performance Audit Reporting Audit Follow-up and Closure Part 3: Auditor Competencies Auditor Characteristics Resource Management Conflict Resolution Communication Techniques Interviewing Techniques Team Membership, Leadership, and Facilitation Presentation Techniques Verification and Validation Part 4: Audit Program and Business Applications Audit Program Management Business Applications Part 5: Quality Tools and Techniques Fundamentals Quality Tools Quality Improvement Tools Descriptive Statistics Sampling Methods Process Capability Qualitative and Quantitative Analysis Cost of Quality